Privacy Policy
1. Introduction
Spectra Auto Services Inc ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lp.spectraauto.com, request services, or interact with our communication systems.
As a family-owned and operated facility in Frederick, Maryland, offering comprehensive automotive repair, maintenance, and state inspection services, we handle your personal data with the highest degree of integrity and security.
2. Information We Collect
We collect information that identifies, relates to, describes, or can reasonably be associated with you ("Personal Information"). The types of Personal Information we collect include:
Contact Information: Name, email address, physical address, and phone number.
Vehicle & Service Information: Vehicle make, model, year, VIN (Vehicle Identification Number), service history, state inspection details, and maintenance requests.
Appointment Details: Requested dates, times, service notes, and calendar booking details.
Communication Records: Records of incoming and outgoing SMS text messages, emails, phone calls, call logs, and voicemails.
3. How We Collect Information
We collect information directly from you through various touchpoints, including when you:
Complete a contact, lead, or service request form on lp.spectraauto.com.
Schedule an appointment or service inspection through our online booking calendar.
Communicate with us via phone, email, or SMS text message.
Provide your information in person at our repair facility.
4. How We Use Information
Spectra Auto Services Inc uses the collected information strictly for operational and service delivery purposes, including:
Scheduling, managing, and confirming service appointments and vehicle inspections.
Providing estimates, service updates, repair completion notifications, and invoices.
Responding to customer inquiries, support requests, and follow-ups.
Sending transactional communications, appointment reminders, and service follow-up messages.
Maintaining accurate customer records and improving facility operations.
5. SMS & Communications Policy
Spectra Auto Services Inc offers SMS text messaging and electronic communications to keep you updated on your vehicle service and appointment schedules.
Opt-In & Consent
Users opt in to receive SMS text messages by filling out a contact or appointment booking form on our website (lp.spectraauto.com), checking an explicit opt-in checkbox, or verbally providing consent during intake. Providing SMS consent is strictly voluntary and is not a condition of purchasing any automotive repairs, inspections, or services from Spectra Auto Services Inc.
Types of Messages
When you opt in, you may receive text messages related to:
- Appointment confirmations, reminders, and rescheduling options.
- Vehicle repair status updates and completion alerts.
- Estimates, inspection reports, and operational notifications.
Message Frequency & Rates
Message frequency varies based on your active service appointments and inquiries, up to approximately 4 to 6 messages per month. Standard message and data rates may apply depending on your mobile phone carrier and plan.
SMS Consent Protection
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
6. Data Sharing Policy
Spectra Auto Services Inc maintains strict data protection guidelines regarding customer information:
No Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Opt-In Data Protection: Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
Service Support Permitted: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Zero Sale of Lead Data: Customer opt-in data, phone numbers, and lead details are NEVER sold, rented, leased, or shared with third parties or affiliates for marketing or promotional use.
7. Cookies & Tracking Technologies
Spectra Auto Services Inc does not utilize cookies or tracking pixels (such as Google Analytics or Meta Pixels) on lp.spectraauto.com to track user behavior across third-party websites or serve targeted advertising.
8. Data Security Practices
We implement reasonable technical, administrative, and physical measures designed to safeguard your Personal Information against unauthorized access, loss, misuse, alteration, or disclosure. Access to customer records is restricted solely to authorized personnel who require the information to perform necessary repair, maintenance, and administrative duties for Spectra Auto Services Inc.
9. Data Retention
We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing automotive services, resolve operational disputes, maintain financial records, and comply with state and federal statutory requirements. When data is no longer required, it is securely deleted or anonymized.
10. Third-Party Services
Spectra Auto Services Inc utilizes GoHighLevel (GHL) as our primary software platform, data processor, and communication infrastructure. GoHighLevel acts strictly as a data processor on our behalf and provides software capabilities for:
Secure storage of customer contact data, notes, and vehicle service histories.
Managing automated communication workflows (SMS, email, call tracking, and voicemail management).
Online calendar appointment scheduling and intake form processing.
GoHighLevel stores and processes data solely under our instruction to support Spectra Auto Services Inc operations and does not sell, rent, or independently use your data.
11. Your Rights & Choices
Depending on your jurisdiction, you have specific rights regarding your Personal Information:
Right to Access: You may request access to the Personal Information we hold about you.
Right to Correction: You may request that we update or correct inaccurate or incomplete details.
Right to Deletion: You may request the deletion of your Personal Information, subject to certain legal and recordkeeping exemptions.
To exercise any of these rights, please contact us at [email protected].
12. Opt-Out Instructions
You can stop receiving SMS text messages and electronic communications from Spectra Auto Services Inc at any time:
- SMS Opt-Out: Reply STOP to any text message received from us. Upon sending STOP, you will receive a final confirmation message confirming that you have been unsubscribed. No further automated SMS messages will be sent unless you opt back in.
- SMS Support / HELP: Reply HELP to any text message received, or contact us directly at +1 301-695-5990 or [email protected].
- Email Opt-Out: Click the "Unsubscribe" link located at the bottom of any marketing or promotional email sent by Spectra Auto Services Inc.
13. Children’s Information
Our services and website are intended for users who are at least 18 years of age, consistent with our Terms of Service. We do not knowingly collect, solicit, or maintain Personal Information from children under the age of 13. If we learn that we have collected Personal Information from a child under 13 without verified parental consent, we will promptly delete that information.
14. Changes to This Policy
Spectra Auto Services Inc reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any updates will be published directly on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Spectra Auto Services Inc
324 N East St. Frederick, Maryland, 21701 United States
Phone: +1 301-695-5990
Email: [email protected]
Website: lp.spectraauto.com