TERMS & CONDITIONS
1. AGREEMENT TO TERMS
These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "user," or "client"), and Spectra Auto Services Inc ("Company," "we," "us," or "our"), concerning your access to and use of our website located at lp.spectraauto.com as well as any other media form, media channel, mobile website, or communications platform related, linked, or otherwise connected thereto (collectively, the "Services").
By accessing or using our Services, submitting your contact information, scheduling appointments, or opting in to receive communications from us, you agree that you have read, understood, and agreed to be bound by all of these Terms.
2. DESCRIPTION OF SERVICES
Spectra Auto Services Inc is a family-owned and operated facility located in Frederick, MD, offering comprehensive automotive repair, maintenance, and state inspection services for both foreign and domestic vehicles.
To deliver efficient customer service, manage scheduling, and streamline communication, we utilize GoHighLevel (GHL) as our customer relationship management (CRM) and communications infrastructure. Through this platform, we manage customer records, automated communications, email notifications, telephone calls, voicemails, and Short Message Service (SMS) text messages.
3. USER RESPONSIBILITIES & REPRESENTATIONS
By using our Services or interacting with our platform, you represent and warrant that:
• You are at least 18 years of age or possess legal parental or guardian consent to enter into these Terms.
• All registration and contact information you submit is truthful, accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update it as necessary.
• You have full authority and permission to provide any telephone number or email address submitted to us, and you are the authorized subscriber or owner of said telephone number and email address.
4. ACCEPTABLE USE
You may not access or use the Services for any purpose other than that for which we make the Services available. As a condition of your use, you agree not to:
• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Circumvent, disable, or otherwise interfere with security-related features of the platform.
• Impersonate another user or person or use the username or contact details of another user.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Provide false or misleading phone numbers, email addresses, or contact information to opt into automated communication systems.
5. SMS MESSAGING TERMS
By providing your phone number and opting in to receive text messages from Spectra Auto Services Inc through our forms, booking widgets, or digital entry points, you explicitly consent to receive automated and conversational text messages from us.
Description of Text Messaging Program
Spectra Auto Services Inc provides SMS notifications regarding appointment reminders, updates, and customer notifications related to your vehicle service requests, estimates, and completed work.
Opt-Out Instructions
You can cancel the SMS service at any time. Just text "STOP" to the number you received the message from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Help Instructions
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages.
Message & Data Rates Disclosure
As always, message and data rates may apply for any messages sent to you from us and to us from you.
Message Frequency Disclosure
You will receive message frequency varies, up to 4 to 6 per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Privacy Policy Reference
If you have any questions regarding privacy, please read our privacy policy: lp.spectraauto.com/privacy_policy
6. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the website (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by Spectra Auto Services Inc or licensed to us, and are protected by copyright, trademark, and other applicable intellectual property laws.
The Content and Marks are provided on the website "AS IS" for your information and personal use only. No part of the Services or Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.
7. DISCLAIMERS
THE SERVICES AND ALL RELATED AUTOMOTIVE MAINTENANCE AND REPAIR INFORMATION ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF OUR WEBSITE AND COMMUNICATIONS PLATFORMS WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE, AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES; OR (3) ANY UNINTERRUPTED OR ERROR-FREE TRANSMISSION OF SMS OR EMAIL COMMUNICATIONS, AS TELECOMMUNICATION DELAYS ARE SUBJECT TO THIRD-PARTY CARRIER NETWORKS.
8. LIMITATION OF LIABILITY
IN NO EVENT WILL SPECTRA AUTO SERVICES INC, ITS DIRECTORS, EMPLOYEES, OFFICERS, AGENTS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR OUR COMMUNICATIONS PLATFORMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Spectra Auto Services Inc, its subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; or (4) your violation of the rights of a third party, including but not limited to intellectual property rights or privacy rights.
10. TERMINATION
These Terms shall remain in full force and effect while you use the Services or interact with Spectra Auto Services Inc. We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services or opt you out of our communication databases at any time and for any reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation.
11. GOVERNING LAW
These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. Any legal action, suit, or proceeding arising out of or related to these Terms shall be instituted exclusively in the state or federal courts located in Frederick County, Maryland.
12. CHANGES TO TERMS
We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Terms of Service. It is your responsibility to periodically review these Terms to stay informed of updates. Your continued use of the Services after the date such revised Terms are posted will constitute your acceptance of the changes.
13. CONTACT INFORMATION
In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at:
Spectra Auto Services Inc
324 N East St. Frederick, Maryland, 21701, US
Business Phone: +1 301-695-5990
Support Email: [email protected]
Website: lp.spectraauto.com